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AmericaEast.TV
AmericaEast.com and AmericaEast.TV FAQ

Welcome to AmericaEast.com and AmericaEast.TV, the conference's new digital network. Starting in 2013, America East Conference fans will have the ability to watch their favorite America East school's games for free as well as access on-demand content from America East and each of its nine institutions all in one place.

 

OVERVIEW

REGISTERING

SITE SUPPORT

WINDOWS MEDIA PLAYER

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

GENERAL QUESTIONS

 

OVERVIEW

What is AmericaEast.com?

http://www.americaeast.com/ is the official web site of the America East Conference. AmericaEast.com is available to everyone who can access the Internet and contains new stories, press releases, statistical information, standings and other interesting content provided by the America East communications staff.

What is AmericaEast.TV?

AmericaEast.TV is the digital network and one-stop video source of the America East Conference where fans can access live and on demand content completely for free. America East will feature free streaming video of live events from eight of conference’s nine schools as well as on-demand content such as highlights, features and interviews from the conference and all nine America East members.

REGISTERING

How do I Signup and enroll?

No registration is required to watch AmericaEast.TV! All games are free; simply click on a game and the video portal will open.

AmericaEast.TV System Requirements

AmericaEast.TV live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch AmericaEast.TV media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

System

Minimum Windows Requirements

Minimum Mac Requirements

  • Intel Core Duo 1.83GHz or faster processor with a minimum of 512MB of memory
  • Mac OS X 10.4.8+
  • Macromedia Flash Player: http://www.adobe.com/products/flash/about/
  • Firefox 3 or above: http://www.mozilla.com/firefox
  • Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Audio Capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers

Firewalls

Some types of firewalls may prevent viewing live events on AmericaEast.TV. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

The video doesn't look very good:

We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.

To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."

Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

I cannot view the content:

  • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
  • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
  • If you experience any further problems, please contact Customer Service here

WINDOWS MEDIA PLAYER

I cannot get the audio to play

Check the following knowledge base articles from Microsoft for possible solutions:

I cannot get the videos to play

Make sure you are up to date with the critical and driver updates from http://windowsupdate.microsoft.com.

There can be an issue if you have both the Java VM and the Microsoft VM installed. In Internet Explorer go to Tools -> Internet Options and click the Advanced tab. Scroll down about half way and look for the heading "Microsoft VM" and make sure the "JIT compiler for virtual machine enabled" option is checked. You will have to restart your computer for the change to take effect.

To check for the Java VM, go to Start -> Settings -> Control Panel. Look for a program called "Java Plug-in 1.x.x". If there, open it up and make sure the "Enable Java Plug-in" is unchecked. You will have to restart your computer for the change to take effect.

Or you can enable the Java VM and disable the Microsoft VM, whichever you prefer.

Check the following knowledge base articles from Microsoft for possible solutions:

 

I can play the daily videos but none of the videos from the live events

There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.

Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Click on the "Network" tab
Make sure there is a check next to "Multicast"
Click the "OK" button to save the changes.

If you are running Windows XP, try disabling the Windows XP firewall

Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connecion Firewall is unchecked

The video and audio are out of sync

This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from http://windowsupdate.microsoft.com. Download the latest DirectX from Windows Update as well.

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

I have an Apple computer. Are your services compatible with OS X?

Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 11 for OS X. Please see the link below for download.

Windows Media Player 11 for OS X is located at the link below: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

You will also need to download Flip4Mac http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx

When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?

This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.

I have a router/firewall. Will that cause problems with broadcasts?

If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.

I cannot view any broadcast. The media player never loads the control options such as play/pause, stop, and volume control.

Do you have any kind of security software installed on your computer such as McAfee, Norton, or Zone Alarm? If so please try to disable the software. If you are not sure if you have any of that software then you can check by clicking on Start and going to the control panel. Look for add/remove programs. This will give you a list of software installed on your computer. Some security software can block Active X or Flash controls that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes, please check the configuration. For assistance with configuration please consult the software manufacturer.

GENERAL QUESTIONS

Can I link my site to AmericaEast.com?

Yes, you are allowed to link to http://www. AmericaEast.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that AmericaEast.com opens in a new frame rather than in a frame on your site.

Can AmericaEast.com link to my site?

In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.

Is there recruiting information on AmericaEast.com?

Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from America East Conference coaches and administration at America East Conference, AmericaEast.com will be the first and official source on the web for this type of information.

What is listed in the Archives?

All events are archived and can be listened to in their entirety on AmericaEast.com. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).

  • Upgrade your system to Windows Media Player 11 Now

I sent a support request and did not get a response?

While we respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. Our response may also be caught in the spam or junk filter of your email client. If you have any questions, comments or concerns about our web site, please contact us here.

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